Deliver exceptional player support for iGaming
Resolve 80% of player tickets with AI Agents that know iGaming. Boost support efficiency with our all-in-one customer service platform.
Why operators choose Tugi
Powerful features tailored for iGaming customer service teams
Trained on millions of real player interactions, our AI agents understand player intent and context, delivering support that feels human across every market and time zone.
Real-time translation across 249+ languages allows players and support agents to communicate in their native languages.
One unified workplace for 1st and 2nd line support. Solve tickets faster with seamless escalations and multi-brand management.
Get a complete view of support operations with comprehensive dashboards. Prove ROI with data driven decision making.
Keep players playing with proactive support. Detect failed deposits and increase successful deposit rate.
Get AI agents made for iGaming
Our AI agents are highly advanced, speaking the language of your players, markets, and regulators.
Features tailored for iGaming customer service teams
Manage unlimited brands in one workplace.
Chat and email templates for faster responses.
Keep tickets centralized and traceable for faster resolutions.
Prioritize and route tickets to the best suited agents.
Go live with Tugi in weeks, not months
We're dedicated to your support success.
We offer free integration and data migration to Tugi with the help of our development team.
Dedicated customer success team to assist you from A-Z on your onboarding journey, anytime, anywhere.
Find answers fast in our comprehensive knowledge base covering all of Tugi's features and functionality.
Achieve support success and grow your business
Boost player satisfaction and cut support costs. Partner with Tugi Tark and experience the future of customer service.
Frequently Asked Questions
We understand that adopting AI can feel like a big step — that's why we've answered the most common questions.
An AI agent is an autonomous digital support agent designed to handle real player conversations, not just answer basic FAQs.
Tugi Tark’s iGaming AI agents are trained on millions of real iGaming customer service interactions. They understand player intent, industry terminology, bonus logic, payments, KYC flows, and responsible gaming rules.
The AI agent communicates directly with players via chat or email, retrieves account and policy information, resolves 80% of player issues instantly, and escalates complex or responsible gaming cases to human agents with full context.
For operators, this means faster resolutions, lower support costs, and consistently accurate iGaming customer service, 24/7.
Tugi Tark’s AI agent is built exclusively for iGaming and is trained on over 10 million real casino and sportsbook player support interactions. This gives it native understanding of player slang and iGaming specific-terminology such as deposits, withdrawals, bonuses, VIP handling, player segmentation, compliance requirements, and responsible gaming signals. Unlike generic AI tools, Tugi Tark’s iGaming AI agent speaks the language of players and operators, understands industry workflows, and responds according to regulatory and operational realities, making it a purpose-built AI for iGaming customer support.
Yes, Tugi Tark is fully customizable to match each operator’s brand and operational requirements. Operators can customize the chat widget colors and logo, AI agent tone of voice, ticket routing rules, escalation rules, and responsible gaming workflows. These customizations ensure the AI agent behaves as a natural extension of the operator’s support team while maintaining compliance, consistency, and control across all player interactions.
You can upload internal documents such as:
• Bonus and promotion rules
• Payment and withdrawal policies
• KYC and verification procedures
• Responsible gaming policies
• Brand tone and communication guidelines
The AI agent uses this knowledge alongside live player data (via JWT or API integration) to deliver responses that are accurate, compliant, and fully aligned with your brand.
Tugi Tark supports 249 languages with real-time translation. The player’s language is detected based on browser or account settings and enables the AI agent to respond instantly in that language, while allowing players to switch languages mid-conversation without losing context. The platform also enables human support agents to communicate in their preferred language, while the player always receives communication in their native language.
This enables operators to deliver consistent, native-quality multilingual iGaming customer service at scale, without the need to hire or manage large multilingual support teams.
For startups without any historical data, the onboarding takes about two weeks. Onboarding that includes a data migration from a current support system to Tugi will take an estimated 3-4 weeks. Onboarding and training are provided at no cost for early adopters.
Connect your AI Agent
Our platform is built for flexibility — easily integrate with CRMs, helpdesks, and communication platforms.
AI That Learns & Improves
Our system continuously learns from interactions, feedback, and user behavior — getting better.
You can trigger a Chatpilot using a variety of different events, allowing for flexible and dynamic activation. Whether it’s a user action, a specific time, or a system condition,
Manage data privacy in compliance with regulations.
Ensures fair and unbiased AI interactions.
Secure conversations and stored data perfectly.
Role-based access for different team members.
Complex Issues
We have already recovered over 3 billion euros for our customers! Chatpilot mission is to enable financial participation for everyone.
Frequently Asked Questions
Absolutely. You can upload documents, link your knowledge base, or add custom questions and answers. The AI will learn and adapt accordingly. Our AI Agent supports over 40 languages, including English, Spanish, French, German, Arabic, Hindi, Chinese, and more.
We specialize in Webflow website design and development, custom animations, CMS integration, and responsive UI/UX design for both startups and established businesses.
Project timelines vary based on complexity, but most standard one-page sites are delivered within 1–2 weeks. Multi-page or advanced functionality sites may take 3–6 weeks.
Yes, absolutely. Webflow’s CMS and Editor make it easy for non-developers to update content without touching code. We also provide training if needed.
We’ll need your brand assets (logo, colors, fonts), content (text/images), and a short brief on your goals. Don’t worry — we’ll guide you through the process!
