Streamline Your Support with In-App Escalations

Efficient customer support can make or break player retention. One often overlooked aspect of support is how more difficult questions get passed up the chain of people, increasing the resolution time for the customer. At Tugi Tark, we've built an in-app escalation tool to make this process leaner, keeping your support operations running smoothly and your players happier. 

The Handoff Challenge

Many businesses struggle with managing complex support cases that require escalation to second-line support. Switching between multiple tools (Slack, among many) and platforms can lead to delays, lost tickets, and frustrated players. This not only slows down resolution times but can also impact overall customer retention.

Tugi Tark's All-in-One Answer

Our software offers a built-in escalation feature that keeps your entire support process within a single platform. Here's how it works:

1. Easy Handoffs: Agents can escalate tickets to second-line support without ever leaving the Tugi Tark platform.
2. Complete Ticket History: Second-line support gets full context on each case, including previous interactions and agent notes.
3. Nothing Gets Lost: All escalations are managed and resolved within one system, preventing lost tickets.

The Benefits of Streamlined Escalations

Using Tugi Tark's integrated escalation feature can really improve your support operations:

1. Faster Resolutions: Second-line agents can quickly pick up where first-line support left off, speeding up issue resolution.
2. Improved Efficiency: By eliminating the need to juggle multiple tools, agents can focus on solving player issues.
3. Enhanced Player Satisfaction: Quicker, more efficient support leads to happier players and improved retention.
4. Better Oversight: Managers can easily track and analyze escalation patterns to identify areas for improvement.

As the online iGaming industry continues to grow, efficient support will become even more critical. Tugi Tark's integrated escalation feature is just one way we're helping iGaming businesses prepare for the future of player support. By keeping all support processes within a single, intuitive platform, we're enabling businesses to provide faster, more effective support. This not only improves day-to-day operations but also contributes to long-term player loyalty and business success.

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