Enhancing the Customer Support Experience with AI Agents

Challenge

Excellence in Support is at the heart of what we do at Tugi Tark. With years of experience providing Customer Support services to companies in the iGaming industry, we understand the immense resources needed and the challenges of scaling support operations.

To address these challenges, we have developed a helpdesk that focuses on the real needs of customer support teams. Our customer service platform, Tugi, leverages AI Agents to handle a large number of chat interactions efficiently. This allows human teams to dedicate their time to more complex cases, which in the world of iGaming may be Responsible Gaming situations.

The results?

Our AI agents provide immediate answers to routine questions any time of day or night, ensuring players get faster help and increasing their satisfaction. This allows support teams to focus on high-value interactions, resulting in improved operational efficiency.

• According to our own customer support data, over 40% of inquiries can be fully resolved by the AI.
• Drop in Average Response Times
• Player Satisfaction Scores increase

"Tugi Tark's AI-driven agent is transformational for our customer service. It allows us to handle more inquiries than ever while providing a better experience for players, our team, and clients." - Nelli-Noora Laulumaa, Customer Service Manager at Decoded-HR

By automating routine support, we help businesses deliver instant answers, reduce wait times, and keep players happy. Meanwhile, human agents are freed up to tackle nuanced issues that truly require a personal touch. The future of customer service is here - and we plan to lead the way with AI as our partner.