At Tugi Tark, we’re building an AI-powered customer service software tailored specifically for the iGaming industry. And in Q2, we launched a set of updates that make your iGaming customer support team faster, smarter, and more in control. Here's a look at the latest improvements, each one crafted to help your team of agents work more efficiently while delivering a standout player experience.
Speak Your Player’s Language Instantly
We’ve expanded our multilingual support capabilities from 100+ languages to 250. That means your team can help players in any major language, no extra hires needed.
To make the player experience even smoother, we’ve added language flags to the chat widget, so players can easily choose their preferred language right from the start of the chat. Combined with UI tweaks for clarity, it’s never been easier for players to reach out and get help that feels local.
Bye bye Google Translate!
A Workspace That Works Smarter
We gave the Agent Workplace a serious usability upgrade:
- Templates that fit the channel: Now, your agents get channel-specific templates (chat, email, SMS, etc.) Forget about awkward formatting or mixed messages.
- New template page design: Cleaner, faster, and easier to manage. No training required!
- Email command (/e): Agents can send an email instantly, without leaving the workspace. One command, no additional clicks, more speed.
An Smoother Way to Manage Users and Tickets
We redesigned the Users Page so it’s easier to see who’s who, and manage roles and permissions without digging through menus.
In the Ticket Inbox, we introduced persistent filters and the ability to join tickets straight from the list. It’s all about cutting down clicks and boosting collaboration.
Our AI Agent has Entered The Chat
This is a game changer. The TUGI AI Agent takes real action:
- It categorizes tickets automatically, saving your team time.
- Speaks 250+ languages in real-time, maintaining cultural context and nuances
- It uses your policy docs, terms, and knowledge base to automatically handle inquiries without human help.
- And when needed, it transfers tickets to your team with context and confidence.
You can upload all relevant materials straight into the brand settings: easy setup, big impact. This is AI-powered support made simple.
With the Q2 2025 updates, your team can deliver sharper support, work more efficiently, and scale player operations with confidence. Whether you're handling thousands of tickets a day or looking to grow into new markets, TUGI is built to move with you.
